At MERDRAXIL, we strive to ensure complete satisfaction with your purchases. Please review our returns policy below to understand how we can best accommodate your return requests.
MERDRAXIL accepts returns for most items within 30 days of receipt. To be eligible for a return, items must be unused and in the same condition as received, with original packaging. Certain products may have additional return restrictions as noted with the product details.
Unfortunately, some items are non-returnable. These include gift cards, downloadable software products, and personal care goods. Please check the item description for specific return restrictions before making a purchase.
To initiate a return, please contact our customer service team at returns@merdraxil.com or call +1 (555) 123-4567. Provide your order number and describe the nature of the return. Our team will guide you through the next steps.
Once your return is received and inspected, MERDRAXIL will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
MERDRAXIL only replaces items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@merdraxil.com.
To return your product, you should mail your product to: MERDRAXIL Returns Department, 123 Business Park Drive, Suite 100, Springfield, IL, 62701. Please use a trackable shipping service or purchase shipping insurance.
For any further questions regarding returns, feel free to reach out to our customer service team. Your satisfaction is our priority at MERDRAXIL.